We are committed to providing the highest levels of customer service.
For us, ‘just good enough is not good enough’: we will always go the extra mile to deliver high value, cost effective solutions for our partners and clients.
All our engagements are undertaken with 10 commitments:
|1||Work with sound commercial acumen and judgement, and with reliability, flexibility and creativity evident in all we do.|
|2||Promptly acknowledge and respond to enquiries for our expertise and services.|
|3||Engage quickly and comprehensively to understand requirements, and determine if we have skills and expertise that are relevant.|
|4||Thinking disruptively and innovatively, explore and develop solutions that may satisfy the requirements of each enquiry.|
|5||Following qualification of an enquiry, promptly prepare a written proposal that clearly identifies an appropriate scope of work, costs, deliverables and timescales.|
|6||Contract on fair and reasonable commercial terms, with legal documentation that is appropriate for the scope and scale of the work that is to be undertaken.|
|7||Deliver projects on time and within budget, and with continuous feedback throughout a projects’ duration, to ensure there will always be awareness of any exceptional developments that may arise.|
|8||Work to build long term business relationships that provide our clients with competitive advantage, based on fresh, creative and innovative contributions from us.|
|9||Promptly and fairly address any problems or issues our clients may occasionally experience, and clearly communicate any resolutions.|
|10||Continually seek feedback from organisations and individuals we have worked with, to help improve our processes and the quality of our services.|
If you would like to discuss how we work and our commitments to our outputs and delivery, please email us.
©2017 2D Consulting